How to get support
How to get support


York Council Housing Support Fund
Current funding rounds have closed, but future discretionary funds may be available to apply to.
01904 551556

Council Tax Support
A ‘means tested’ discount off your council tax bill to help those on a low income.
01904 552044

Mortgage Payment Advice
Tailored advice for those who may have problems with mortgage payments.

York Community Furniture Store
Furniture reuse store in York for buying and donating home furnishings.
01904 426444

Acorn Union
Advice for people renting.

Preventing youth homelessness in York.
03300 562 259


Healthy Start Vouchers
If you are on Universal Credit or Child Tax Credits, you may be eligible for further support buying food and milk.

Free School Meals
If you receive other benefits, you may be eligible to apply for Free School Meals for your children. To check, visit:

Mental Health and Wellbeing

York Samaritans
A safe place for you to talk any time you like.
116 123 free from any phone.

York Mind
Promotes recovery from mental ill-health, emotional well-being and independent living.
01904 643364

The Haven @ 30 Clarence St
Free walk-in service from trained mental health professionals.
07483 141 310


York Council Benefits Advice
You can apply for a range of welfare benefits if you’re on a low income, struggling to pay your bills or having other financial difficulties.
01904 552044

Older Citizens Advocacy York
Helping older people have their voices heard, through advocacy.
01904 676200

NHS Exemption Certificate
Check if you have an exemption from paying NHS costs.

York Carers Centre
Support from advice and benefits workers who can help you claim the benefits and allowances you are entitled to as a carer.
01904 715490

Pension Credit
Check eligibility and apply for Pension Credit.

DWP Benefits Calculators
Links to independent calculators.

Age UK York
Money, benefits advice and other services.
01904 634061

Food Banks

Food Bank Main Directory
There are distribution points across York, find these at:
01904 623713

Energy and Heating

York Energy Advice
Free energy advice for York residents struggling to pay bills and keep the heating on.
01904 922249

Green Homes Grant – EON Energy
For households with income lower than £30k, energy saving measures upto £10k can be applied for.
0333 202 4820

National Energy Action
National charity working to end fuel poverty.
0800 304 7159

York Council Energy Costs Help
Ensure you receive the £150 government rebate.

Citizens Advice
Getting extra support from your energy supplier.


Rachael Maskell MP Surgery
For help or to book a surgery appointment call 01904 623713 or email

Money and Pensions Service
Impartial money and pensions guidance, backed by government and free to use.
0800 138 7777

Live Well York
Information and advice community website.
01904 551006

York Hygiene Bank
Collecting and distributing laundry & household products.

Two Ridings Foundation
Charitable community foundation based in North and East Yorkshire.
01904 929500

Independent Domestic Abuse Service – IDAS
For anyone who has or is experiencing domestic abuse and/or sexual violence.
03000 110 110

Christians Against Poverty
Help with finances and budgeting.
0800 328 0006

Citizens Advice York
Local charity that offers free, confidential and impartial advice.
0808 278 7895

National Debtline
Free and independent debt advice.
0808 808 4000

Money Saving Expert
Cost of Living Help Guide

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